Managing Change: The Role of the Change Agent Fred C. Lunenburg Sam Houston State University _____ ABSTRACT Every organizational change, whether large or small, requires one or more change agents. 2. 2) Change starts at the top and begins on day one: Change is inherently unsettling for people at all levels of an organization, and How well organisations handle the process of change, transition and how much we perceive we have control and influence over the change is the key to managing the fear of change. Make this plan with your change team, your senior managers, and whoever will be leading the charge for the change. As we will see, though, this is only one of the many benefits of change management. Change control within quality management systems (QMS) and information technology (IT) systems is a process—either formal or informal —used to ensure that changes to a product or system are introduced in a controlled and coordinated manner. This is the final element in managing change gracefully. A change agent is anyone who has the skill and power to stimulate, facilitate, While all changes are unique and all individuals are unique, decades of research shows there are actions we can take to influence people in their individual transitions Better workflows This senior or management team plays a critical role in building and developing support for change. Change management is the discipline that guides how we prepare, equip and support individuals to successfully adopt change in order to drive organizational success and outcomes. The ROI of an improved process, of course, will depend on the type of process undergoing renovation. Change management incorporates the organizational tools that can be utilized to help individuals make successful personal transitions resulting in the adoption and realization of change. So if you look at a project, the life cycle, you initiate the project, you plan it, here is where you execute, monitor, control, and then you close it. Change management, which is the term most everyone uses, refers to a set of basic tools or structures intended to keep any change effort under control. In reality, most of us respond to major change with a mixture of escape and control coping. Like good strategic thinkers, those who accept and manage personal change well are those who are clear about what they want. Change management is specifically designed to evaluate, redesign, and implement new business processes. They are quick to decide what they cannot change, and to put it to one side. Change management is the process, tools and techniques to manage the people side of change to achieve the required business outcome. 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