And yet they tell me sorry theres nothing we can do for you. ID #2333441 Review #2333441 is a subjective opinion of poster. Comment . They were shipped out in 2 packages; with only one arriving on time. Quality parts with great pricing, beats most local parts houses, if you can wait. 51426 reviews of RockAuto.com. Package NEVER delivered, payment cleared Paypal. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. Processed a returned part and only refunded 10% of the balance. How many stars would you give RockAuto? I order an part for my car and it was defective. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Easy to use parts catalog. File a complaint. Share your voice on ResellerRatings.com Reviews; Write a Review; RockAuto.com. Contact Rock Auto by Email. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. Hold time is 03:26 min A review of a customer experience with Rockauto. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. R Ray Padgett Jul 31, 2020. Check our FAQ. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. Verified Reviewer . RockAuto has terrible customer service. This review was posted by a verified customer. 1 comment . 1. RockAuto offers No customer service by phone. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. How do I contact RockAuto customer service? GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. 1.0. 3,797 reviews for RockAuto.com, rated 1.00 stars. RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. I have been a Rock customer since 2012 & have spent $15,576 in that period of time. the part won't fix and Rockauto will not accepting return if part installed. RockAuto Customer Service. I have purchased from them for years but that has come to … An it took RockAuto over a month to send a replacement. The remainder was processed as a store credit. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. Rockauto - Customer service is not honest and liar. Helpful 0 Not helpful 0. Customer service has backslid… Customer service has backslid considerably. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. RockAuto Customer Service Phone Number. 2. Horrible customer service. The RockAuto parts phone number is … If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. When I contacted customer service to get it rectified, they said there was nothing they could do. I ordered a rack and pinion >$200 i installed into my car. Customer Service Analyst salaries at RockAuto can range from $21-$22. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Beware of this company. RockAuto issued stop delivery to someone, but sent my order number by … Preferred solution. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). See all Customer Service Analyst salaries to learn how this stacks up in the market. package was in their warehouse not even picked up yet. View full review. no customer service at all. So i returned it. Customer service (ironic title) was rude, manager was worse. RockAuto Customer Service. The people at RockAuto are very friendly and always ready to help. Toggle navigation. Sep 23 . Initial RockAuto complaints should be directed to their team directly. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. there is no other options now i stucked with a part >$200 with no use. Horrible customer service. Contacting the Customer Support Team. currently closed . According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via [email protected] Find more RockAuto contact info on Pissed Consumer. Rockauto Cons: Non-listening and immovable customer service. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: [email protected] Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … They, however, have 24/7 customer service resources. If you are unable to solve problems with your existing purchases, you may contact the customer support team. User's recommendation: Offer customer service by phone. RockAuto — Service. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. Just a "did you get what you ordered? Because I tried to put them on they won't take a return or do anything. It is impossible to reach them through a phone number on your own. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. RockAuto is an online company with online customer service. RockAuto has terrible customer service. Explore video interviews Review #2220355 is a subjective opinion of Terry R . Poor system! If you'd like to help in the effort to improve customer service for all, please share! Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. Easy to use parts catalog. RockAuto has been giving excellent customer service and excellent value for money since its inception. About RockAuto and some general infos. RockAuto.KKK screwed me on shipping, tried to blame FedEx. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. Share Report Copy. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. What a joke. Granted, it's not a big difference, but I ordered 2 different filters. The typical RockAuto Customer Service Representative makes $26 per hour. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Having an exceptional customer service is one of the main priorities at RockAuto. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Your experience matters. Then there is 0 customer service to help you. Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. Worst customer service EVER Worst customer service EVER. Review about Rockauto.com. Contact Rock Auto by Email. The optics are not good, it appears somewhat deceptive. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Terrible customer service. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. no customer service at all. Join the 1,004 people who’ve already contributed. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. GetHuman does not work directly with Rockauto's customer support operations. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … When I tried to return one, I discovered there is no customer service. Read real customer ratings and reviews or write your own. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. Initial RockAuto complaints should be directed to their team directly. Read trusted reviews of RockAuto.com. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. | Read 901-920 Reviews out of 1,004 , all at warehouse prices to … no customer service, wrong part and shipping. Over a month to send a replacement range from $ 21- $.. Feedback which is viewable by other patrons about RockAuto most frequently mention customer service all... $ 23 - $ 28 return one, I discovered there is no customer service Representative hourly pay RockAuto! Customer support team 2333441 is a subjective opinion of Terry R 2333441 review # 2333441 review # is. 1,004 customer service by phone and always ready to help you big difference but! 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